Inquiry Category
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Provided by V-Technologies
Technical Support Team
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Provided by your Network Administrator/Accounting Reseller
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Documentation & Resources
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| Installation
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Problems regarding installation and workstation setup for software developed by V-Technologies
Problems encountered during registration
Procedural advice regarding installation
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Step-by-step software installation assistance
Operating system or network installation, troubleshooting or configuration
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WebHelp and
Knowledgebase
V-Technologies now offers a StarShip Installation service
See document
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| Upgrade
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Carrier setup issues i.e. commissioning, subscribing
Rating issues
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Network permission issues
Upgrade walkthroughs
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Upgrade Instructions and
Knowledgebase
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Pervasive &
Btrieve
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Pervasive or Btrieve error codes
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Standalone installations of Pervasive or Btrieve
Pervasive errors associated with networking issues (see Network Issues)
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WebHelp and
Knowledgebase
Pervasive provides 30 days free, email technical support via for new purchases of supported versions (i.e. Workgroup license)
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| GTC Issues
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GTC Error Codes
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GTC installed on a domain controller, terminal server or web server
GTC installed on the same pc as UPS WorldShip
GTC installed as a service
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WebHelp and
Knowledgebase
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Network
Issues
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Error messages or problems encountered when accessing V-Technologies products over a network
Provide suggestions on network configurations
Procedural advice regarding databases
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Installation, tuning or configuration of your network or operating system
Internet connectivity issues
Drive mapping, network shares
Windows errors
Antivirus Software
User right assignments
Issues with proxy servers, ISA servers, antivirus, personal and hardware firewalls
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WebHelp and
Knowledgebase
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Citrix &
Terminal
Services (TS)
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Basic overview of Citrix and Terminal Services as they relate to V-Technologies products
Printing issues in a Citrix/TS environment
StarShip issue related to published Citrix applications
Installation service
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Installation or configuration of Citrix or TS
Pervasive installation
Creating user printers
Application publishing for Citrix environments
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Knowledgebase
Citrix/TS Implementation Guide
V-Technologies now offers a Citrix/TS Installation service
See document
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Carrier
Issues
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Issues related to label printing
Issues related to rates
UPS/DHL rate import conversion service
Upload issues
Email notification setup
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Disabled accounts
Account lockouts
Package tracking via the carrier website
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WebHelp and
Knowledgebase
V-Technologies offers 2 rate conversion services allowing you to rate using custom or negotiated rates:
UPS Rate Conversion
DHL Rate Conversion
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Custom
Report
Generation
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Custom report setup overview
Discrepancies with printed field and field values
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Step-by-step walkthroughs for custom report setup
Network laser printer connectivity issues
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WebHelp and
Knowledgebase
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Freight
Rules
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Basic freight rule overview
Freight rule functionality
Write back issues
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Setting up complex custom freight rules
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WebHelp and
Knowledgebase
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Thermal
Printers
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Configuration within StarShip providing a connection with the PC and Windows exists
Alignment issues
V-Technologies Error codes
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Printers not on our list of supported and tested printers
Driver and printer installation
Printers unable to print a Windows test page
UPS or FedEx label printer drivers
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WebHelp and
Knowledgebase
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Thermal
Labels
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Discrepancies between StarShip and label values
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Label customizations via Form Designer
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WebHelp and
Knowledgebase
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Electronic
Scales
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Configuration within the StarShip application provided a Windows connection exists
Connectivity issues between StarShip and scale using HyperTerminal
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Issues with scale hardware (bad cables, bent pins)
Issues with communication parameters (baud rate, parity)
USB Scales/Conversion
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WebHelp and
Knowledgebase
See list of supported scales
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Developer
Interfaces
(ADE, ODBC,
Server)
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Write back issues
Setup overview
Procedural advice regarding database access rights
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Step-by-step assistance with field map definitions
Creating a data source
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WebHelp and
Knowledgebase
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Accounting
Interfaces
developed by
V-Technologies
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Procedural advice regarding database access rights
Overview of field mapping
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Step-by-step assistance with field map customizations
Creating a data source
Configuration of database access rights
Setting authentication type
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WebHelp and
Knowledgebase
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FedEx Ship
Manager
Server (FSMS)
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Connection issues with StarShip
Configuration
V-Technologies product error codes
Rating issues
Printing issues
FSMS Installation service
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Installed on the same machine as the FedEx Ship Manager (Café)
Connection issues with FedEx backend
FSMS installed on a domain controller, active directory machine, Terminal or Citrix Server
Multiple FSMS PCs per network
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WebHelp and
Knowledgebase
1 FSMS install appointment is included with the purchase of t he StarShip FedEx High Volume module.
V-Technologies offers a FSMS installation
service for any full install after that
FSMS pre-upgrade/installation documents
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Masterform and
hazardous
materials
profiles
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Installation service
Integration issues with StarShip
Discrepancies with hazmat reports printed by the StarShip application
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Errors during installation or upgrade
Setting up Hazmat templates
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WebHelp and
Knowledgebase
Error messages during upgrades or installations are supported directly by Labelmaster.
V-Technologies now offers a Masterform installation service
See document
Masterform Setup Guide
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| SQL Server
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N/A
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Configuration of database access rights
Step-by-step assistance with field map definitions
Creating a data source
Setting authentication type
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WebHelp and
Knowledgebase
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Operating
Systems
(StarShip
install)
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Windows 2000 and later
Windows 2000 Server and later
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Windows NT & NT server
Novell
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WebHelp and
Knowledgebase
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